1. Policy Summary

Rathnagiri Oil Mills offers returns, replacements, and refunds only in cases of damaged, missing, or wrong products.
Any such issue must be reported within 24 hours of receiving your order.

2. Cancellations

• Order cancellations are accepted only before dispatch.
• Once the order has been packed or shipped, cancellation requests cannot be accepted.

3. Damaged, Wrong, or Missing Products

If you receive a damaged, wrong, or incomplete order:

• Contact our customer support within 24 hours of delivery.
• Provide:
  • Your order number
  • Clear photos of the product and packaging
• After verification, we will offer a replacement or refund, depending on the situation.

4. Return / Replacement Procedure

To initiate a return or replacement:

• Contact our customer support within 24 hours of delivery.
• Our team will guide you through the next steps based on your case.

5. Refund Processing

• Once your claim is verified and approved, refunds will be processed within 7–10 business days.
• Refunds will be issued to your original method of payment.
• If the product is unavailable for replacement, we will process a refund instead.

6. Replacement Processing

• Approved replacements will be dispatched within 7 days, subject to stock availability.
• If the issue is confirmed to be our error (damaged, wrong, or missing product):
  • Return shipping charges will be borne by us.
• If replacement stock is unavailable, a refund will be issued.

7. Modifications

Rathnagiri Oil Mills reserves the right to update or modify this policy at any time.
Any changes will be posted on our official website.

8. Contact Information

For refund, cancellation, or product-related support, reach us at:
📞 Phone: 9946180005
📧 Email: gireesh.rathnagiri@gmail.com